Frequently Asked Questions
Everything you need to know about your Mockberg experience.
What materials are Mockberg watches and jewelry made of?
Our watches feature high-quality Japanese quartz movements and durable stainless steel. Our jewelry is crafted from premium materials such as 18k gold plating and high-grade silver to ensure lasting elegance and shine.
How long does shipping take and what are the costs?
We offer worldwide shipping. Delivery typically takes 2-5 business days depending on your location. Shipping costs are calculated at checkout, but we offer free standard shipping on orders above a certain threshold.
What is your return policy?
We offer a 30-day return policy from the date you receive your order. All returned items must be in their original, unused condition with all protective packaging and tags intact.
Are Mockberg watches water-resistant?
Most of our watches have a water resistance rating of 3 ATM, meaning they are splash-resistant. We recommend removing your watch before showering, swimming, or diving to maintain its longevity.
How do I adjust the size of my watch strap?
Our mesh and link bracelets are designed for easy adjustment. For mesh straps, you can use a small tool to slide the clasp. For link bracelets, we recommend visiting a local jeweler or using a link removal tool to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.